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Return Policy

DAMAGED OR FAULTY ITEMS

In the event that your purchase is faulty on delivery, please email us within 7 days of receipt of goods,at info@orca-australia.com.au, providing the following information:

  • proof of purchase

  • outlining fault in product

Return freight will be organsied once we have received the above information & verified fault. Please do not send goods back without contacting us.

REFUNDS

In the event that you are unhappy with an item purchased, please contact us immediately at info@orca-australia.com.au.

Should goods require return the following applies:

  • proof of purchase

  • outlining why goods require returning

  • goods must be in orginal condition with all orginial packaging to enable re-sale

  • return freight is at the customers cost

  • goods must be returned within 7 working days

Should all of the above be met, we will give you a full refund of the cost of goods only, within 30 days.