Q. What is the temperature range the wetsuit is suitable for?
A. The upper temperature for the wetsuit is 24 degrees Celsius, but the lowest temperature is based on personal comfort.
Q. Can I wear items from the triathlon apparel range for the full triathlon?
A. All triathlon apparel garments are designed to be worn under the wetsuit for the swim, and to be quick drying during transition onto the bike and run.
For a non-wetsuit event a swimskin can be worn over the tri suit, or a tri suit can be worn on its own throughout the triathlon, but it needs to be chosen with the distance of the race in mind.
Q. I have had a look at your wetsuit size chart but only fit the chest and weight measurements in my chosen size. I am too tall for this size, what should I do?
A. The most important thing to consider when fitting a wetsuit is that the suit fits correctly on your torso (shoulder to crotch). So, if you are too tall to fit into the corresponding height measurements for your weight and chest size, but you either know that you have a long or short legs or arms, then don’t worry, your core will be warm and the suit will fit you. It may be worth try some swim booties when the temperature starts to drop.
Q. I have had a look at your wetsuit size chart but only fit in the height and weight measurement’s, but my chest is too broad/big, what should I do?
A. When it comes to being too broad for our size chart (but only a little bit), the best thing to do is to go for a more flexible wetsuit which accommodates your chest or shoulders better. Unfortunately, this does tend to mean spending a bit more, but a correct fitting wetsuit makes a world of difference.
Q. I have had a look at your wetsuit size chart but only fit in the chest and height measurements, my weight is below the minimum for that sized suit, what should I do?
A. If you are just a bit below the minimum sizing and you are looking at an intermediate suit or above (Sonar or above) then you should be ok and these wetsuit models are cut to be a more ‘athletic’ fit than the entry level suits. If you are substantially below the weight require and near the lower limit of the height and chest size, it may be worth trying a size down in one of the more flexible wetsuits.
Q: The item I want is not in stock – what do I do?
A: Please contact us for assistance by filling out our Contact Us form to find out when the product will be back in stock
Q. Why hasn't my order arrived?
A. You will receive an email with tracking information from our freight company upon dispatch of your order, that will enable you to see the movement of your order.
If you were out at the time of delivery, the delivery driver will have left a card or give you a call to tell you where your parcel is. Please call us on +61 3 9555 5511 if you have not received your order within 7 working days of placing your order or if you have any concerns at all.
Q. Can I cancel my order?
A. You will not be able to cancel your order online. Please contact us ASAP via our contact page if you need to cancel your order.
Q. Am I able to amend my delivery address?
A. You are unable to change the delivery addresses for parcels once the order has been placed.
However you are able to edit your personal details for future orders.
Q. How do I return something?
A. You can return by post any item for a refund, within 30 days of receiving your original order. For further details, please check our Return Policy page.
Q. What are the advantages of registering?
A. You will then have access to product updates, promotions & sales.
Your details will be securely stored so you don't have to enter them again when you make your next order.
If you sign-in you can also view your order history and edit your account information at any time.
Q. I've forgotten my password - what should I do?
A. If you are trying to sign into your account but have forgotten your password, please contact us at firstname.lastname@example.org and we will reset your password.
Q. Which Forms of payment do you accept?
A. We accept the following methods of payment:
Visa, Mastercard, ZipPay
Q. What Is A Security Code?
A. The security code (or CVV2 number) on your credit/debit card is a security measure we require for all transactions. Since a CVV2 number is listed on your card, but is not stored anywhere else, the only way to know the correct CVV2 number is to physically have possession of the card itself.
How to find your CVV2 number:
On the back of your card, where the signature strip is, you'll see some digits. The last three make up your CVV2 number.
Q. I'm Having Technical Problems - What Should I Do?
A. Please use the Contact Us form and we will be happy to help.