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Shipping policy

ORDER DELIVERY

Your order will be delivered to the address you indicate us. The Service Provider shall not be held liable for delivery failures resulting from inaccurate, incomplete or untruthful data as entered by the user, nor for those orders not delivered due to circumstances beyond the company's control.

The Service Provider takes all the measures to meet delivery times or, if this were not possible, to deliver orders as soon as possible, disclaiming all liability in this respect.

PAYMENT INFORMATION

You can pay for your order using a credit card (Visa, or MasterCard). Select your method of payment before placing your order, when the relevant screen is shown.

After filling in your personal and shipping information, you will be able to pay for your order online, with the method of payment you selected. All the authorized forms of payment are safe, protecting the privacy of personal information in data transmission and offering securing transactions that ensure confidentiality and adequate data handling.

If the transaction is approved, you will get a confirmation message by email, indicating that your order is being processed.

DELIVERY METHODS AND COSTS

All orders will only be delivered to a business or residential address within Australia. Depending on your location shipping times will vary. All charges are in Australian dollars & freight costs relate to the total order amount.

Order value less than $199.00 – freight charge $12.50

Order value greater than $199.00 – freight free

Goods are the responsibilty of the buyer once they have been dispatched. Orca Australia does not accept the responsibitly for delayed or missing packages.  If goods are to be insured, the buyer must notify Orca Australia prior to placing the order, to enable an insurance quote to be sourced.this cost will be charged to the buyer.

An itemised tax invoice containing a decrition of goods purchased & freight charges will be sent with ordered goods.

If Australia Post does not deliver to your area, your signature may be required to accept the goods.